Refund policy
We accept returns within 30 days of delivery, on both defective and non-defective items.
What can be returned
- Items must be unused, unwashed and in their original packaging.
- For hygiene reasons we cannot accept bedding that has been washed or slept on, unless it arrived defective.
- Returns must be requested within 30 days of delivery. After 30 days we reserve the right to refuse the return.
How to start a return or exchange
- Email hello@venicehome.store with your order number and the item.
- We'll reply within 1 business day with return authorisation and the return address.
- Returns are sent by mail. You'll download and print the label.
- Return shipping is the customer's responsibility, except where the item arrived damaged or defective.
Exchanges
We accept exchanges for a different size or colour, subject to availability. Tell us what you'd like instead when you email, and we'll hold it while your return is in transit.
Refunds
- There is no restocking fee.
- Allow 10 to 14 business days from receipt for processing. We'll email you when the refund is issued.
- Refunds go to the original payment method and can take a further 3 to 5 business days to appear.
- Original shipping and handling charges are non-refundable.
- All returns and exchanges are subject to inspection.
Damaged or defective items
If your order arrives damaged or defective, email us within 30 days with your order number and a photo. We'll replace it or refund you in full, and we'll cover return shipping.
Order cancellations
You can cancel within 24 hours of ordering, provided it hasn't shipped. Email us as soon as possible.
Venice Home reserves the right to limit service where we see excessive return activity.